1. Introduction
Welcome to Snowflake Online Store LTD ("Company", "we", "us" or "our").
These Terms of Service govern access to and use of our corporate websites, digital platforms, applications, products and services where these Terms are expressly made applicable.
By using a service governed by these Terms, you agree to comply with them. If you do not agree, you should not use that service.
2. Company Information
Snowflake Online Store LTD is a company registered in the United Kingdom.
- Company Registration Number: 14647094
- Registered Office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
- Business Contact Email: snowflakecompany@snowflakeco.com
- Website: https://www.snowflakeco.com
3. Our Services
Our business may provide digital applications, online platforms, e-commerce services, educational content, technology solutions and related products.
Our brands and products may include Mama Care Hub, MODO Store and other services operated by the Company.
Availability, functionality, pricing and eligibility may vary by product and geographic location.
4. Product-Specific Terms
Individual products and services may have their own Terms of Use, subscription agreements, purchase conditions or other policies.
Where product-specific terms conflict with these general Terms regarding that product, the product-specific terms will take precedence to the extent of the conflict.
These Terms do not replace mandatory consumer protections.
5. Eligibility and Accounts
Certain services may require users to create an account.
Users must provide accurate information, keep their account credentials secure and comply with applicable age and eligibility requirements.
Parents or legal guardians may be required to authorise use of particular services by minors.
6. Acceptable Use
Users must not misuse our services, engage in fraud, violate applicable laws, interfere with service security, attempt unauthorised access or infringe the rights of others.
We may restrict or suspend access where reasonably necessary to address misuse, security risks or legal obligations.
7. Payments and Subscriptions
Some products or services may require payment or offer recurring subscriptions.
Prices, billing periods, renewal arrangements, cancellation methods and applicable charges will be disclosed before purchase.
Payments may be processed by authorised third-party providers, including applicable app stores.
Refunds, cancellation rights and remedies are governed by the applicable product-specific terms, payment arrangements and mandatory consumer laws.
8. E-Commerce Transactions
Where we sell physical goods, product descriptions, prices, shipping charges, delivery arrangements and applicable return policies will be presented before purchase.
Customers retain all statutory rights concerning faulty, misdescribed or otherwise non-conforming goods.
Additional purchase, delivery and returns conditions may apply to specific stores.
9. Intellectual Property
Unless otherwise stated, our websites, software, branding, original content and related intellectual property belong to Snowflake Online Store LTD or their respective licensors.
Users receive a limited, non-exclusive permission to access and use applicable services for their intended purposes.
No ownership rights are transferred except where expressly agreed.
10. User-Generated Content
Some services may permit users to publish comments, reviews, images or other content.
Users remain responsible for content they submit and must have the necessary rights to share it.
Where necessary to operate the relevant service, users grant us a non-exclusive licence to host, display, process and distribute their submitted content within that service, subject to applicable product-specific terms.
We may moderate or remove content in accordance with applicable law and published community standards.
11. Information and Educational Content
Information provided through our digital products may be intended for general educational or informational purposes.
Such information does not automatically constitute professional medical, legal, financial or other regulated advice.
Any product offering health-related information will be subject to its own appropriate disclaimers and terms.
12. Privacy and Data Protection
We process personal information in accordance with applicable data protection laws and our relevant Privacy Policies.
Each service may have its own Privacy Policy explaining the information collected, processing purposes, lawful bases, retention periods and user rights.
13. Third-Party Services
Our services may integrate third-party platforms, payment processors, application stores or external websites.
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for independently operated third-party services except where applicable law provides otherwise.
14. Service Availability and Changes
We aim to provide reliable services but cannot guarantee uninterrupted or error-free availability.
We may introduce improvements, security updates or functionality changes.
Where a change materially affects a paid service or an existing contractual commitment, we will provide any notice, remedies or choices required by applicable law.
15. Liability
Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory consumer rights.
Subject to applicable law, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
16. Suspension and Termination
Users may stop using our services at any time, subject to any applicable subscription cancellation procedures.
We may suspend or terminate access for material violations of applicable terms, security threats or legal requirements, acting reasonably and providing notice where appropriate.
Termination does not remove accrued rights, lawful refund entitlements or obligations intended to survive termination.
17. International Availability
Our services may be accessible internationally.
Certain features, products, payment methods or services may not be available in every country.
Users and the Company remain subject to applicable local laws, including mandatory consumer protection and data protection requirements.
18. Changes to These Terms
We may update these Terms to reflect changes in our services, legal requirements or business operations.
The latest version will be published with an updated revision date.
Where legally required, we will notify affected users and obtain consent before material contractual changes take effect.
19. Governing Law
These Terms are governed by the laws of England and Wales, subject to mandatory consumer protections and jurisdictional rights applicable in the user's country of residence.
Nothing in these Terms prevents consumers from exercising rights or remedies that cannot legally be waived.
20. Contact Us
For questions, complaints or enquiries relating to these Terms, contact:
Snowflake Online Store LTD
Email: snowflakecompany@snowflakeco.com
Registered Office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
Website: https://www.snowflakeco.com
We aim to address enquiries within a reasonable period.